Shipping + Returns
Once an order has been received it is prepared and packed delicately to be sent your way in the best possible delays, aiming to process orders within a 2 working days.
Products are selected to provide you with the utmost satisfaction however in a case where you feel the promise was not fulfilled or if you change your mind, returns are accepted on items unopened and unused within a 14 days period.
All UK orders are shipped as recorded delivery to guarantee safe process.
We ship internationally , at checkout see shipping cost involved according to your country, below is approximate pricing.
EU Member Countries Within 7 working days - not recorded delivery mail
Up to 1kg £6 / 1kg to 2kg £12
Russia, Brazil Up to 30 working days - not recorded delivery mail
Up to 1kg £9.95 / 1kg to 2kg £17.95
All other countries 7 - 10 working days (subject to customs)
Up to 1kg - £9.95 / 1kg to 2kg - £17.95
Unsure about details just get in touch on Lateam@otentikcare.co.uk and all will be taken care off.